Lotus LED Lamp – Elegant Blooming Light for Home & Relaxation Spaces

At Nesvilla, your satisfaction is our top priority. If you are not entirely happy with your purchase, we offer a simple and hassle-free return and refund process. You have 30 days from the date you receive your order to initiate a return.

Return Window: You may return your item(s) within 30 days of receiving your order.

Conditions for Returns: To be eligible for a return:

• The item must be unused and in its original condition.

• It must be returned in the original packaging, with all tags, accessories, and documentation intact.

Non-Returnable Items: Certain items are not eligible for return due to hygiene or customization reasons. These exceptions will be clearly stated in the product description.

Return Method: Returns are accepted via mail only.

Return Label: A free return label will be provided upon request.

1. Contact Us: Email us at info@nesvilla.com within 30 days of receiving your order. Include your order number and the reason for your return.

2. Receive Instructions: Our team will send you detailed return instructions and a free return label.

3. Package Your Item: Securely package the item in its original packaging, ensuring all accessories and documentation are included.

Inspection Process: Once we receive your return, we will inspect the item to ensure it meets our return criteria.

Refund Timeline: Approved refunds will be processed within 7 business days and credited to your original payment method.

Shipping Costs: If the return is due to an error on our part (e.g., incorrect or defective item), we will cover all shipping costs. Otherwise, the original shipping fee (if applicable) is non-refundable.

Restocking Fees: No restocking fees apply to any returns or refunds.

If your item arrives damaged or defective:

1. Contact us immediately at info@nesvilla.com with your order details and photos of the damage or defect.

2. We will evaluate the issue and offer either a replacement or a full refund, depending on your preference.

• Return Window: 30 days

• Item Condition: New, unused, and in original packaging

• Return Label: Free and downloadable

• Refund Processing Time: 7 business days

• Exchanges: Not accepted

• Restocking Fees: None