FAQ

Welcome to the Nesvilla FAQ page! Here, we’ve compiled answers to some of the most common questions about our products, orders, and services. If you don’t find the information you need, feel free to contact us.

General Questions

Q: What is Nesvilla?
A: Nesvilla is a UK-based online store offering high-quality products designed to enhance your daily life.

Q: How can I contact you?
A: You can reach us via:

Orders and Payments

Q: How do I place an order?
A: Browse our website, select the products you want, add them to your cart, and follow the checkout process.

Q: What payment methods do you accept?
A: We accept major credit and debit cards.

Q: Can I cancel or modify my order?
A: Yes, as long as your order has not been processed. Contact us immediately at info@nesvilla.com or call +44 7446 441696.

Shipping

Q: Where do you ship to?
A: We currently ship to the United Kingdom.

Q: What are your delivery times?
A: Orders are processed within 1-3 business days, and delivery typically takes 3-8 business days for the UK.

Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on all orders within the UK.

Q: Can I track my order?
A: Yes! Once your order is shipped, you’ll receive a tracking number via email so you can monitor your delivery status.

Returns and Refunds

Q: What is your return policy?
A: You can return any item within 30 days of receiving it, as long as it is unused and in its original packaging.

Q: How do I initiate a return?
A: Email us at info@nesvilla.com with your order details, and we’ll provide return instructions along with a free return label.

Q: How long does it take to process a refund?
A: Refunds are processed within 7 business days after we receive and inspect the returned item.

Products

Q: Are your products high quality?
A: Absolutely! We carefully select and test our products to ensure they meet the highest standards.

Q: How do I find the right product for me?
A: Browse our detailed product descriptions and images, or contact us for personalized assistance.

Account and Privacy

Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track your orders and save your preferences.

Q: Is my personal information safe?
A: Yes! We use advanced security measures to protect your data. For more details, read our Privacy Policy

CONTACT US

If you have any questions or need assistance, our team is here to help!

Opening Hours:

  • Monday - Friday: 09:00 - 18:00

  • Saturday - Sunday: 09:00 - 14:00

The customer service replies within 24 to 48 hours during working days.

If you have any questions make sure to read our "FAQ Page"

For more ways to contact us, please visit our Contact Us page. We look forward to hearing from you!