At Nesvilla, your satisfaction is our top priority. If you are not entirely happy with your purchase, we offer a simple and hassle-free return and refund process. You have 30 days from the date you receive your order to initiate a return.
Return Policy
Return Window: You may return your item(s) within 30 days of receiving your order.
Conditions for Returns: To be eligible for a return:
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The item must be unused and in its original condition.
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It must be returned in the original packaging, with all tags, accessories, and documentation intact.
Non-Returnable Items: Certain items are not eligible for return due to hygiene or customization reasons. These exceptions will be clearly stated in the product description.
Return Method: Returns are accepted via mail only.
Return Label: A free return label will be provided upon request.
How to Initiate a Return
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Contact Us: Email us at info@nesvilla.com within 30 days of receiving your order. Include your order number and the reason for your return.
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Receive Instructions: Our team will send you detailed return instructions and a free return label.
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Package Your Item: Securely package the item in its original packaging, ensuring all accessories and documentation are included.
Refund Policy
Inspection Process: Once we receive your return, we will inspect the item to ensure it meets our return criteria.
Refund Timeline: Approved refunds will be processed within 7 business days and credited to your original payment method.
Shipping Costs: If the return is due to an error on our part (e.g., incorrect or defective item), we will cover all shipping costs. Otherwise, the original shipping fee (if applicable) is non-refundable.
Restocking Fees: No restocking fees apply to any returns or refunds.
Damaged or Defective Items
If your item arrives damaged or defective:
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Contact us immediately at info@nesvilla.com with your order details and photos of the damage or defect.
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We will evaluate the issue and offer either a replacement or a full refund, depending on your preference.
Summary
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Return Window: 30 days
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Item Condition: New, unused, and in original packaging
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Return Label: Free and downloadable
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Refund Processing Time: 7 business days
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Exchanges: Not accepted
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Restocking Fees: None
CONTACT US
If you have any questions or need assistance, our team is here to help!
Opening Hours:
The customer service replies within 24 to 48 hours during working days.
If you have any questions make sure to read our "FAQ Page"
For more ways to contact us, please visit our Contact Us page. We look forward to hearing from you!